FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions here at Popsy Jewellery Design
Can custom orders be returned?
Unfortunately due to the nature of the order, Custom made/Personalised orders cannot be returned or exchanged unless faulty.
Do you gift wrap?
YES! If your jewellery doesn't come with our Popsy Jewellery gift box already then your order will alway come packaged in our eco friendly Logo embossed envelope.
Are you online only?
You can find selected products in some stores in the UK.
What if i order the wrong size?
Don't worry, contact us and we can discuss the best course of action to get your jewellery
Do you do custom pieces?
YES! This is our favourite thing to do! if you are looking for a commissioned product, fill in our form here
How long is shipping?
Shipping for the UK is generally 1-2 working days with 24royal mail.
Worldwide is 5-7 with international tracked and signed.
*these do not include delays*s
Do you ship in the EU?
Yes I do, however all EU orders need to be purchased through my Etsy store.
Is there warranty on jewellery?
Absolutely, you can read more about this at the bottom of Delivery and returns.
Still have a question?
We would love to hear from you