We make our jewellery to order, current turnaround is 5 working days. 

Some orders such as engraving can take longer due to suppliers. 

 

 

 

 

- Mainland orders are sent via Royal Mail 24 service £2.90 - Estimated 1-2 working day 

 

- Channel Islands, Isle of Man, Scottish Highlands and Northern Ireland will be sent with Royal Mail 24 service £2.90 - Estimated 1-2 working day 

 

Upgrade to Royal Mail guaranteed next day delivery £9.50 (Turnaround time will still be 5 working days) 

 

 

 

 

Royal Mail International tracked and signed - Estimated 3-5 working days £11.50+ 

 

Worldwide shipping 

 

 

 

 

Unfortunately we do not take orders via our website however you can still order from us through our Etsy 

 

Please note that all shipping times are estimates and shipping times can vary 

 

 

If you order has not left our workshop, we are able to amend your shipping address. Please email help@popsyuk.com so we can help. 

 

We are unable to amend postal addresses once your jewellery has been shipped. If your order has been shipped to an incorrect address, any re-send will need to be at your own cost. 

 

 

 

If your package has not been delivered within 14 working days from dispatch, please contact us so we can do some investigation. 

 

On the rare occasion a order is declared lost in transit, we will either remake and resend your jewellery, or refund you. 

 

Please ensure that the address on your order is correct, we send all order via a tracked service we cannot offer refunds for orders that have been delivered to the incorrect address, and/or have been lost or stolen before being collected by the intended recipient. 

 

 

Whilst we cover the cost of shipping your jewellery to you, the customer is responsible for any customs charges upon receipt of the order. Popsy Jewellery Design cannot be held responsible for any charges incurred when importing items into a country. 

 

 

Please note that the Canadian government levies import duty on all goods above $20. The recipient will be contacted by the shipping courier (either Aramex or UPS) and will need to pay the duty before delivery. 

 

 

We want you to be happy with your order and love your jewellery! If you have a problems, contact us on receipt of your item, along with a photograph we'll be happy to help! 

 

We accept returns and exchange up to 28 days of receipt, providing the piece hasn't been worn, damaged and isn't a personalised/custom made product. 

 

If your order has been returned to us by the postal service due to an incorrect address or a re-delivery or collection wasn't arranged, we are happy to re-send your order once this arrives back with us. We will require the postage cost to send this to you again, please email help@popsyuk.com and we would be happy to get this arranged. 

 

 

Engraved gifts or jewellery 

Rings made to order 

Earrings (For hygiene reasons) 

Made to order jewellery - Morse code collections for example 

 

 

Providing the correct measurements (Bracelets/necklaces) 

Providing the correct spelling/grammar (Engraving) 

Proving the correct sizes for rings 

 

Please contact us at help@popsyuk.com before returning the item. We will not refund items which are returned without contacting us first. Once contacting us, after a return is agreed, please dispatch the item to us within one week. 

 

The customer is responsible for the cost of return postage and for any customs charges incurred by sending an item back. 

 

 

We understand that sometimes you change your mind, please contact us within 24 hours of placing your order to get a full refund. 

 

 

Yes, we do offer a repairs service at Popsy Jewellery Design! Please send an email to help@popsyuk.com along with a picture of the jewellery you are looking to have repaired and your order number, so we can advise further. Depending on when your piece has been purchased there may be a repairs charge for this service. 

 

Please note, it may not always possible to repair your piece. If you have attempted to repair your jewellery at home we may not be able to repair this either. 

 

 

At Popsy Jewellery Design, we take customers satisfaction very seriously, and we want you to be 100% happy with your new jewellery. If for any reason you are not satisfied, we will do everything we can to help. 

 

Popsy Jewellery Design products come with a 6-month warranty from the date of purchase. The warranty does not cover accidental damage or breakage, we reserve the right to judge. 

 

We pride ourselves on using high quality materials, however, we know accidental damage/breakage can happen with delicate jewellery. Items covered by the 6-month warranty are repaired free of charge. Items out of warranty can be repaired for a small fee. Therefore, should you experience a breakage while wearing or any other issue with your jewellery please contact us with a photo of the jewellery. We will then work with you to determine the best possible solution.