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Terms & Conditions

Terms & Conditions


In these terms and conditions, “we” “us” and “our” refers to Popsy Jewellery Design. Your access to and use of all information on this website including purchase of our product/s is provided subject to the following terms and conditions. The information is intended for residents of the United Kingdom & EU. We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We, therefore, recommend that each time you access our website you read these terms and conditions.


You can order products online via When you place an order for a product you are offering to buy it for the price stated. We will send you an order acknowledgement by email. We may refuse to accept an order if;

    •    To register with the website and shop you must be over 18 years of age

    •    We do not receive your payment

    •    There has been a pricing, discount offer or products description error

    •    The ordered products are out of stock or discontinued

    •    Personalised products contain content that may cause annoyance or inconvenience such as indecent, offensive, racist, pornographic, etc.

We are not permitted to sell goods that include alcohol, Sharp Objects or Gifts that have an Age Restriction to purchase to anyone under 18. By ordering any products that contain alcohol, sharp objects etc from our website you confirm that both you and the recipient of this item(s) are aged 18 years or over. We reserve the right to refuse to sell or deliver products containing alcohol at our discretion.

In any refusal, we will immediately refund your credit card or payment method used at checkout, for the total amount debited where your credit card has been charged.

Import duties & taxes may apply upon receipt of international orders.


Duties & taxes are set by the Customs Authority of the destination country. Therefore it will be your responsibility to pay these charges if and when asked by authorities.


Discount codes cannot be used when purchasing sale items, may exclude certain items and for a limited time only.


Our return policy does not apply to the refusal of delivery, return of delivery, perishable goods, items that have been personalised or custom made for you.



You must pay for your order before it is delivered and you can do so by credit card, debit card or through PayPal, apple pay, GPay, Clear Pay, Klarna and like wise.

We use the latest security measures to protect your details when you shop with us. We use SSL Software to encrypt your information when you visit and place an order on our secure server.



We try to keep our site as up to date, however, we cannot guarantee that all our products will always be in stock all year round. If an item is out of stock we will aim to deliver within 28 days. If we cannot dispatch an item to you within the 28 days you can request a cancellation and we will cancel the order and refund your money in full.



For most items on our website, you have the legal right to cancel your order within 7 working days of receiving the goods if they are Not Personalised Products. If you wish to cancel your order you can notify us by contacting our customer services within 24 hours of ordering.

You cannot cancel your order if the goods that you have ordered that have already been dispatched, are perishable goods, or if the product is personalised or custom made to your requirements.

Due to the nature of our products, they are immediately sent for production. Please check your order during the order process and the confirmation email carefully (you may also print copy of your order upon payment if you are registered with us) as we cannot refund or cancel your order for personalised products which have been misspelt, or you have had a change of heart.

Please note that we do not proof read or check personalisation’s due to automated system and product may come blank or with fixed design or fixed text if you do not enter any personalisation.



We will deliver the goods ordered by you to the address that you give us during your order process. We endeavour to dispatch goods on the day we specify within the product page, however, we cannot guarantee dispatch on that day or accept liability for deliveries made outside specified lead times. We also cannot accept liability or costs incurred due to failed or delayed deliveries where goods are sent directly from our manufacturers or for delays in the delivery caused by any third party. Dispatch times shown on the product description pages are indicative only, may vary during peak times or if the item is out of stock.

Orders will be dispatched with your chosen delivery method or for larger parcels a tracked service at the discretion of us. Goods returned described as undeliverable or not called for, will be subject to a redelivery charge. We reserve the right to wait up to 14 working days from the date of dispatch before replacing an undelivered item. If you do not receive your order within 28 days from the ordered date, we do not take liability unless you notify us in writing or by email within 30 days from the order date. To Replace earlier then 10 Working Days is at the discretion of Popsy Jewellery Design.

*Royal Mail 24

Your item will be delivered via courier tracked service.

*Next Working Day

Next working day delivery is available for some of our products. If you choose this delivery option, please note that we do not deliver on bank holidays, Saturdays or Sundays, therefore your order will be delivered the next working day for all orders within the mainland UK.

For Premium and Next Day delivery, the goods will be delivered between Monday to Friday. If you are not at the delivery address to accept your goods, the carrier may leave a card to let you know that they have tried to deliver. It is up to you to contact them to arrange a more suitable time for delivery or collection.


*Our working hours are Monday - Friday 9am - 5.00pm and all our dispatch timescales do not include weekends or bank holidays. Next Working Day delivery to Northern Ireland, Overseas UK addresses and Parts of Scotland will take an extra day.

*Free delivery excludes items that are on offer or discounted from the original price and available for UK address only.

*Next Working Day - Orders received by the cut off time stated on the product page (Generally 10am) , will be delivered next working day (Excludes Northern Ireland, Overseas UK addresses and Parts of Scotland).

*Please note that all our items require production time this can vary from 2-5 working days to 2-3 weeks and this is stated on individual product pages.



Any package that is returned to us as 'not called for' or for any other reason, we will notify you via your registered email address. If you do not re-arrange delivery with us, within 28 days of the notice, we will dispose of your package and no refund or compensation will be available to you.


We believe that you will be satisfied with your purchase. If you feel that you need to return an item, we will keep this process simple. These terms do not affect your statutory rights.

We have no liability to you unless you notify us of any damaged, defective, or incorrect quantity items within 72 hours of delivery. You must return goods within 7 days of receiving, in an unused state complete with packaging and all components, and we will refund you the price you paid for that product including postage and package. Please note that refunds of the purchase price for items bought as gifts can only be given to the original purchaser.

The cost of the return is your responsibility, except if the item is faulty, damaged, or incorrect. We cannot be held responsible for packages lost in transit, we recommend sending the package by Special Delivery services.

Our return policy does not apply to the refusal of delivery, return of delivery, perishable goods, items which have been personalised or custom made for you, or you have provided incorrect or inaccurate information during the order process. If the goods that we deliver are not what you ordered or are damaged or defective, we will replace the goods.

All Non Personalised items returned the buyer will be required to cover the cost of return postage and ensure safe transit to Popsy Jewellery Design.

Please note that product returns are not able to be accepted in person at our office address and you must contact us in writing or by email before returning the goods.

Some Images have been provided for illustrative purposes known as “Mock-Ups” only and we do not guarantee that any image will reproduce in true colour on your computer monitor nor that any given image will reflect or portray the full design or options relating to that product.



This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.



To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the goods and/or services again or payment of the costs of having those goods and/or services supplied again. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from product/s we have supplied.



- We endeavour to ensure all information on our website is correct, however, we do not warrant the accuracy and completeness of this. We may make changes to any information, products, descriptions, and prices on our website, at any time without notice. The information and material on our website may be out of date, and we make no commitment to update. Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded. We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however, we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.


- By purchasing any of our products, it is important to acknowledge and to understand and accept the following terms & conditions and the disclaimer. The disclaimer in particular, provides essential information about the purchase, use and care for any or all of our products. It is vital that any customer understands that all of our products are sold for adults, and most definitely not for use under any circumstances by children under the age of 13.

The safety of our products is a major priority for us and it is extremely important that all customers read the following safety information & guidelines before wearing our products to ensure that our jewellery is used & cared for appropriately.

We disclaim, so far as is legally possible, all liability for any damage, loss, injury, claims, costs, expenses, professional fees and any other liability resulting out of the improper use of any of our products, or the failure to properly supervise any baby or child in order to prevent them handling any of our products and damaging or harming themselves as a result. 

None of our products are sold for or are intended to be worn or used by children under the age of 13, and they should be kept out of the reach of children under this age, or other individuals who may be likely to ingest the product(s) or it's/their component parts. Popsy Jewellery Design's products can contain small component parts and these can present a choking hazard, especially to small children, if ingested. 

None of Popsy Jewellery Design's products should ever be placed in the mouth due to the risk of choking, and by purchasing any of our products, the customer agrees that the use of that product or those products is entirely at the customer's own risk and without any liability to Popsy Jewellery Design. 



By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website or products.



These terms and conditions are to be governed by and construed in accordance with the laws of England and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in England and you agree to submit to the jurisdiction of those Courts. If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed, or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary, the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.



We take our relationships with customers very seriously. We aim to reply to emails within 3 working days often a lot sooner, and if you have any enquiry or complaints, please use our CONTACT US at the about section.



If you would like help when ordering, information about a product, a request for a product or if you would just like to provide us with feedback on our service, please use the Contact Us at the about section.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 11 Irchester Road, Rushden, Northants NN109XD, United Kingdom.

What Our Clients Say

Fidget bracelet

Claire, Manchester

"I am so in love with this item, cannot thank the seller enough. Packaged and sent quickly and with care."
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